Cancellation & Refund Policy | Toffeehub

Cancellation & Refund Policy

Our customers can cancel their order and the refund would be made according to our policies.

All orders which are canceled prior to their shipment would get a full refund. In case of any customization, we would deduct 25% of the total cost as a cancellation fee.

Once the order is dispatched and you wish to cancel your order, we will charge 50% as a cancellation fee and the remaining amount will be refunded.

If the chocolate is damaged when delivered, you may raise a ticket. 

You would be expected to show photographs of the damaged product and should send it back to us. Only upon verifying the damaged order, we will either initiate re-shipping or a refund according to your wish.

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