Cancellation & Refund Policy
Our customers can cancel their order and the refund would be made according to our policies.
All orders which are canceled prior to their shipment would get a full refund. In case of any customization, we would deduct 25% of the total cost as a cancellation fee.
Once the order is dispatched and you wish to cancel your order, we will charge 50% as a cancellation fee and the remaining amount will be refunded.
If the chocolate is damaged when delivered, you may raise a ticket.
You would be expected to show photographs of the damaged product and should send it back to us. Only upon verifying the damaged order, we will either initiate re-shipping or a refund according to your wish.